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Returns Information
Don't like an item? We offer hassle-free returns for unused items which are unwanted, just return them to us in the original packaging within 28 days of delivery and we will process your refund within 3 working days of the item arriving with us.
How to return an item
- Print
Start out by printing our returns form, you can do this by clicking here. If you cannot print it then a note with your order ID and reason for return will do. - Pack it
Package up the item(s) securely, this is important as the item must not be damaged on its way back to us. Don't forget to include the returns form or your refund will take longer to process.
- Arrange a courier
We are currently unable to offer a returns service so recommend you contact a courier to arrange the return of the item(s). - Delivery
We will let you know once the goods arrive with us, we will aim to process the return within 1-3 working days so don't be alarmed if you don't hear from us immediately.
- Print
Start out by printing out our returns form, you can do this by clicking here. If this is missing from your return it will severley delay the returns process. - Pack it
Package up the item(s) securely, this is important as the item must not be damaged on its way back to us. Don't forget to include the returns form! - Arrange a courier
We are currently unable to offer a returns service for large items so recommend you contact a courier to arrange the return of the item(s). - Delivery
We will let you know once the goods arrive with us, sometimes the returns process can take longer for large parcels as they can arrive with our stock deliveries but we will aim to process the return within 1-4 working days.
If you would like to return an item it must be returned in the original packaging, where applicable, and not show any signs of use. If an item does show signs of use or is returned in an unsaleable condition we will let you know before returning it back to you.
The Small Print
Faulty Items
Any item that was faulty at the point of sale may be returned for free repair, replacement or refund, provided you have the original receipt or alternative proof of purchase and the faulty item is returned complete with all components. (All faults & defects must be reported within 48 hours from the time of delivery)
For items to be returned more than six months after the time of purchase the same above applies but in addition, evidence of fault at the time of sale will be required.
Please note that you will not be entitled to a repair, replacement or refund in respect of fair wear and tear or environmental damage. Please return the original and complete packaging.
Faults developed within the warranty period
Most items sold by Tackleuk come with a 12-month manufacturer's warranty. If a product develops a fault within the warranty period assistance will be provided by way of spares or a repair depending on the type of product purchased. Wear and tear is not covered by the manufacturer's warranty.
Faults within 28 days
An exchange or refund will be issued providing the item is returned within 28 days from the original date of purchase.
Return of an item in an unused state
If you would like to return a new & unused item you can, providing the item is returned within 28 days from the original date of purchase and it is returned by the customer at their cost with all the original packaging. We will refund you for this item(s) on its return. Please note we will only refund you for the item(s) returned not the postage costs. If you are returning an item that had free postage we will refund you for the item minus a delivery fee of £7.99 for standard items and £10 for rods & other long items. This is a charge we had to pay to send your order out to you. Any items that were stocked specifically for your order (shown with a 1-3, 3-6 or 6-10 day dispatch) or sent directly by the manufacturer will be refunded minus our standard restocking & admin fee of 5% or £20, whichever is the greatest.
To return an item by post you do not need to contact us unless it is faulty, please let us know which item(s) you wish to return, along with your customer order number and your personal details within the returns form.
Please package your item(s) securely, returning in the original outer packaging where possible. All items returned by post are returned at your cost. You are advised to obtain a certificate of posting (available from all Post Offices at no charge) when returning items by post. If you post your item(s) back to us, we will endeavour to send you a replacement or refund your payment within 14 days, providing you have provided us with the necessary information inside the return parcel.
Please send all returns to:
Tackleuk Returns Department, Unit 2 Bartlet Court, Yeovil, Somerset, BA20 2NZ
Cost of return
All returns to Tackleuk must be returned by the customer at the customer's expense, but if you are returning an item that is faulty, damaged or has been sent in error and you expect us to cover the cost of return then this must be authorised by us before the item is returned. The item must be sent with Royal Mail on our Tracked Returns service, if any other service is used we will only reimburse you the equivalent cost of it being sent with the Royal Mail Tracked Returns service. If your item is too large to be sent with this service please discuss this with us before returning it. You must contact us and confirm that we will cover the cost of return before returning an item.
You will only be reimbursed once a manufacturer's defect/error has been confirmed and the original Post Office or equivalent receipt is sent to us. The receipt can be included with your return package or sent at a later date within a reasonable timescale.
For more information please see our terms & conditions.
(Your statutory consumer rights are not affected)
Returning Reels
If you are returning a reel, please ensure that all line/braid is removed as we cannot swap line over to a new or replaced reel. Tackleuk cannot be held liable for the loss of any line in the event of a warranty claim.